Privacy Policy
**Last updated: June 2026**
## 1. Data Controller
Fasserhof
Paul and Babette van der Kroef
Dorf 24
5733 Bramberg am Wildkogel
Austria
Phone: +43 664 9916644
E-mail: [info@fasserhof.at](mailto:info@fasserhof.at)
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## 2. General Information
Protecting your personal data is very important to us. We process your personal data exclusively in accordance with the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG), and applicable telecommunications regulations.
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## 3. Contacting Us
If you contact us by e-mail, telephone, WhatsApp, or through the contact form on our website, the information you provide will be stored for the purpose of processing your request and any follow-up questions.
Legal basis:
* Article 6(1)(b) GDPR (pre-contractual measures)
* Article 6(1)(f) GDPR (legitimate interest)
Your data will not be shared with third parties without your consent unless required by law.
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## 4. Bookings and Reservations
For processing booking requests and reservations, we may collect and process the following personal data:
* First and last name
* Postal address
* Telephone number
* E-mail address
* Stay and booking details
* Payment-related information
The processing of this data is necessary for the performance of the accommodation contract and for compliance with legal obligations.
Legal basis:
* Article 6(1)(b) GDPR
* Article 6(1)(c) GDPR
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## 5. Booking System and Online Check-in
To manage reservations and facilitate online check-in, we use external booking and administration systems.
Only the data required for reservations, guest registration, and accommodation services will be processed.
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## 6. WhatsApp
Our website offers the possibility to contact us via WhatsApp.
When using WhatsApp, personal data may be processed by WhatsApp Ireland Limited and the Meta Group.
For more information, please visit:
[https://www.whatsapp.com/legal/privacy-policy-eea](https://www.whatsapp.com/legal/privacy-policy-eea)
Use of WhatsApp is voluntary.
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## 7. Server Log Files
When visiting our website, certain technical information is automatically collected and stored, including:
* IP address
* Date and time of access
* Browser type and version
* Operating system
* Referrer URL
* Accessed pages
This information is used to ensure the security and stability of our website.
Legal basis:
* Article 6(1)(f) GDPR
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## 8. Cookies
Our website uses cookies.
Technically necessary cookies are required for the operation of the website. Analytics and marketing cookies are only used with your explicit consent.
Legal basis:
* Article 6(1)(a) GDPR
You can withdraw your consent at any time through the cookie settings on our website.
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## 9. Google Analytics 4
This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics uses cookies to analyze how visitors use our website. Information generated by these cookies may be transferred to and stored on Google servers.
Google Analytics is only activated with your consent.
Legal basis:
* Article 6(1)(a) GDPR
Further information:
[https://policies.google.com/privacy](https://policies.google.com/privacy)
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## 10. Meta Pixel (Facebook Pixel)
Our website uses the Meta Pixel provided by Meta Platforms Ireland Limited.
This tool allows us to measure and improve the effectiveness of our advertising campaigns on Facebook and Instagram.
The processing takes place only after you have given your consent.
Legal basis:
* Article 6(1)(a) GDPR
Further information:
[https://www.facebook.com/privacy/policy](https://www.facebook.com/privacy/policy)
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## 11. Google Maps
Our website may use Google Maps to display interactive maps and location information.
When using Google Maps, your IP address may be transmitted to Google.
Google Maps is only loaded after your consent has been given.
Legal basis:
* Article 6(1)(a) GDPR
Further information:
[https://policies.google.com/privacy](https://policies.google.com/privacy)
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## 12. Facebook and Instagram
We maintain business profiles on Facebook and Instagram.
When visiting these platforms, personal data may be processed by the respective provider.
For more information, please refer to:
[https://www.facebook.com/privacy/policy](https://www.facebook.com/privacy/policy)
[https://privacycenter.instagram.com/policy](https://privacycenter.instagram.com/policy)
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## 13. Data Retention
Personal data is stored only for as long as necessary to fulfill the respective purposes or to comply with legal retention obligations.
Tax and accounting records are retained in accordance with Austrian legal requirements.
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## 14. Your Rights
Under the GDPR, you have the following rights:
* Right of access
* Right to rectification
* Right to erasure
* Right to restriction of processing
* Right to data portability
* Right to object
* Right to withdraw consent at any time
To exercise your rights, please contact:
[info@fasserhof.at](mailto:info@fasserhof.at)
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## 15. Right to Lodge a Complaint
If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with the competent supervisory authority.
Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40–42
1030 Vienna
Austria
Phone: +43 1 52 152-0
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## 16. Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect legal, technical, or operational changes.
The current version published on our website shall apply.
This imprint also applies to the social media presence of Fasserhof on Facebook and Instagram.